SEEMA MOON PG IN IT (MIS OFFICER)

From: SEEMA MOON (MIS OFFICER)
Date: Sunday, March 02, 2008
Time: 10:53 AM

Resume

Resume L-102, L- Wing, Lodha Regency, Behind Manpadeshwar Shiv mandir, Manpada Road,Dombivali East –421201. Email : sam_1211@yahoo.co.in Mobile: 9323526655 Seema Abhit Moon Career Objective · Seeking challenging assignments in an environment that allows me to utilize my current experience, talent and skills and which would contribute towards my personal as well as the organizational growth and success. Professional Experience (4 years 6 months) · Working With Reliance Info streams Pvt. Ltd. (Reliance BPO Pvt. Ltd.) : Designation: Operation Support MIS-Officer: v At this position works involve Preparation of various reports, which enables our management, client and operations at various levels to perform the reviews, decision-making, analysis, implementation and feedback process. Such as: o Business MIS reports o Operation MIS reports o By hour performance MIS reports o CMS reports o WIP reports o Scheduled Adherence report o Inventory MIS reports. v Analysis of various performance reports viz. Productivity, Operations, and Dialer. v Data Management for Outbound, Inbound, Back office and WFM in SQL Server 2000. Co-coordinating with operation Managers, Team Leaders regarding issues related to Dialer and Database uploading, scrubbing and purging the Data for dialing. Handling the ID Management, like creation/deletion and alteration of login ID and password. Interaction with external agencies for Dialer and Data related issues. Maintenance of records and documents. Working here with MS Excel, Ms Access, and SQL Server, ICCM and all other required software. Previous Work Experience: · Designation: Worked as Technical Support Executive /CIE in VSFC Department Reliance Communications has a reliable, high-capacity, integrated (both wireless and wire line) and convergent (voice, data and video) digital network. Responsibilities: Worked as a Tech. Support Executive /CIE on International E1 PRI. Network Management To manage the traffic and functioning / Installations/ Commissioning maintenance of new or existing communication links / circuits. Coordinating with the operations team for speedy diagnosis and fault rectification and ensuring quality updates to the customer during a trouble on the circuit. Client Servicing Focusing & giving attention to the recurring problems, Root Cause Analysis of customer complaints to give a permanent solution and achieve customer satisfaction. Building relationships and performance tracking with the carriers for faster complaint ETR/SLA. Managing delivery of value added customer service for escalation of client service satisfaction. Job profile: · To give online guidance for various operating faults & network faults of VSFC clients. · Bring down the complaint resolution time by bridging the existing gaps at operations / Customer Interface Level. Create a Trouble Ticket for the faults occur. · Work closely with the operations team for the speedy diagnosis and fault rectification. · Special attention to the recurring complaints, Root Cause Analysis of customer Complaints to give a permanent solution and achieve customer satisfaction. · Routine O&M activities and troubleshooting procedures to ensure zero downtime. · Alarm management, preventive and corrective maintenance of all kinds of faults. · Involved in configuration management, performance and traffic analysis, Route Cause Analysis, Number analysis, Performance Counter, Exchange Data. · Immediate action in case of any Digital Path or C7 signaling link failure and get them resolved by coordinating with the NNOC, ILD carriers (i.e. Verizon, MCI, Sprint, British telecom…etc) & Field engineers. Handling call related problems with ILD Carriers as well as with POIs BSNL/MTNL, Inter ILT, MSC and POI s routing analysis as well as signaling. Previous Work Experience: · Name of Organization: Airtel telecom Service NAGPUR. · Designation: Worked as Billing Back office executive (Billing and retention department) Job Profile: Maintain the Billing records of Customers, Resolved disputes regarding billing like waiver, retain customer by making outcall as well. · Name of Organization: V.K. construction group NAGPUR. · Designation: Worked as Database Operator Job Profile: · Maintain the Database /records of Customers/Clients Educational Qualification · M.Sc. Computer Science from Nagpur University in year 2005 · B.Sc. Computer Science from Nagpur University in year 2003 · H.Sc. in Science from Maharashatra Board in year 2000 Computer Knowledge · Operating Systems: MS Dos, Window 98/2000/2003/XP/NT · Graphic Tools: Photoshop, Corel draw · Application tools: Visual Basic, Ms Office 2000/XP · Database Tools: MS ACCESS, MS EXCEL, SQL SRVER-2000, SQL · Programming Languages: C, C++ · Hardware: basic knowledge of H/W · Basic knowledge of Internet and Multimedia. · Pursuing DOT Net Certification Typing Speed 30 wpm Tools used CRM Tools: CLARITY, CLARIFY, RCRM, ICCM, Personal Details · Date of Birth : 12th April 1982 · Sex : FEMALE · Marital status : Married · Linguistic Proficiency : English, Hindi,Marathi · Nationality : Indian All the information given above is true to the best of my knowledge and believes. SEEMA MOON

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