swapna cheekati

From: Hi I am Swapna And Taking total responsibility on the branch activities ,  Managing a team of 12 people for Collections and  Assisting & Training the support executive on new products launched. Reporting to HO about the monthly activity’s and sales reports
Date: Monday, July 28, 2008
Time: 01:58 AM

Resume

CH. SWAPNA CAREER OBJECTIVE To reach the highest level by utilizing my abilities and inherent qualities and accepting the Challenging responsibilities and administration and search new and innovative ideas for making life accountable by accepting challenging work. WORK EXPERIENCE: - April-2004 - Reliance Communication (Web World Express), Hyd May- 2006 Customer Care Executive (FSD) (NIS Certified)  Handling Daily walk-in customers.  Educating the customers about the products and its usage.  On-line activation of Mobile Nos.  Helpdesk for changing mobile nos.  Day to Day Sales of Pre-paid post-paid & data card to customers.  Maintenance of data.  Attending customer queries & rectifying the problem.  Reporting to Manager about the monthly activity. May- 2006 - Reliance Communications (Web World Express), Hyd Till Date Branch Manager  Taking total responsibility on the branch activities.  Managing a team of 12 people for Collections.  Handling Sales and Customer Care Problems  Assisting & Training the support executive on new products launched.  Discussing with HO and resolve the problems  Reporting to HO about the monthly activity’s and sales reports EDUCATIONAL QUALIFICATIONS  Pursuing Master of Business Administration From IGNOU  Bachelor of Science from Kakatiya University. 1996 – 1999) SKILLS: -  Effective operations and communications within the organization.  Working as part of team.  Able to plan in detail and well in advance.  Result Oriented and strive to work under pressure.  Pro-active & Self-starter.  TECHNICAL EXPOURE:- Familiar with the following Soft wares: Operating Systems : Windows 9X/XP, UNIX Programming Language : C Packages : M S Office Internet programming, ASP (Active server page) PERSONAL PROFILE:- Name : Ch. Swapana Date of Birth : 22 Oct 1979 Present Address : H.No: 12-177, Bharati Nilayam, Adarsh Nagar, Opp. IDPL Colony, Hyderabad - 500034 Contact Nos. : +91 9397959697 E-Mail : swapnay_99@yahoo.com Languages Proficiency: English, Telugu, Hindi Date : Place : Hyderabad ( Swapna Cheekati )

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