Computer Technician 2

From: ALBERTO ALICEA Desktop Support Specialist
Date: Friday, August 08, 2008
Time: 11:37 AM

Resume

Alberto Alicea 129 Apt. 4 Stonefield Dr. Waterbury, CT, 06705 Cell: (203) 465-8203 Seek a Challenging Position In The Computer Engineering Technology Field. Technician 2 Summary of Qualifications • Over 10 years experience defining and solving user problems, both hardware and software related. • Over 5 years experience using the WordPerfect Professional Suite and Microsoft Office Suite applications. • The ability to trouble shoots problems with customized applications interfacing with the computer environment. • Enjoy resolving customer complaints and concerns. • Bilingual English and Spanish. Education and Professional Training UNIVERSITY OF UPRA Arecibo, P.R. 00668 1991 Certification in Computer Programming PROFESSIONAL EXPERIENCE Hewlett Packard Aguadilla, Puerto Rico (787) 897-1225 11/00-11/04 Servicing computers systems, software and hardware. • Responsible for delivering and installing computers, and troubleshooting and resolving user’s computer related problems. • Experience performing IBM compatible PC hardware maintenance, including hard drive and board replacements. • Detect problems and report information to appropriate personnel. • Loads specified software packages such as operating systems, Microsoft Office, Adobe, security and other programs into computer. • Updating software packages. • Provide users with network technical support. • Replaces defective or inadequate software packages. • Performs network troubleshooting to isolate and diagnose common network problems. • Computer peripheral maintenance.

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