desktop support engineer

From: surendar, desktop engineer
Remote Name: 59.92.49.67
Date: Monday, November 24, 2008
Time: 12:34 AM

Resume

SURENDAR.R. Email-surendar_28@yahoo.com 68/7,Bajanai koil st, Mobile - 9884980028 Pattravakam , Ambattur Estate, Chennai-98 Objective To be part of a professional work place, where I am able to draw upon my strengths in Networking skills, general management skills, experience and ethics in adding future intrinsic value to self and to the organization. Education Course Year of passing % of Marks College/School Institution/Board B.Tech 2007 67.54% SriRam Engineering college,Chennai AnnaUniversity 12th 2003 67% Ebenezer Mat Hr Sec School State Board 10th 2001 62% Ebenezer Mat Hr Sec School Marticulation Work Experience Micron systems, Chennai – From July 2007 to Till date As a IT Support Engineer Responsibilities: • Serve as the initial point of contact for resolution of desktop/workgroup-related problems in a 500-user environment. • Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software. • Troubleshoot, research, diagnose, document, and resolve technical issues surrounding, MS-Office, e-mail, Internet connections, and hardware/peripherals. • Verify that peripherals are installed correctly and tested. • Monitor performances of hardware components. • Crimping 100 Base-T network cable with RJ-45 connector. • Ethernet Interface configuration, hub, modems. • Help Desk support and responsible for giving a hardware and software based support to the employees. • Installing ,Supporting and Troubleshooting of Network printers. • Configuring end users to access Internet using TCP/IP. • Installation, Configuration and Troubleshooting of MODEM, HP Printers . Knowledge areas in Information Technology Operating System : Windows Xp , windows 2000 , Linux Mail : Oulook Express , Outlook Languages : C,C++ Tools : Network simulator2, Trace graph Certification MCP Personal Information Permanent Address : 68/7, Bajanai koil st, Pattravakam, Ambattur Estate ,Chennai-98 Date of Birth : 15/12/1985 Email : Surendar_28@yahoo.com Languages Known : English,Tamil Phone : 9884980028 Declaration I hereby declare that the information furnished above is true to the best of my knowledge and belief.

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