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From: Shiv Prabhat
Remote Name: 125.22.33.15
Date: Thursday, December 18, 2008
Time: 05:33 AM

Resume

CURRICULAM VITAE SHIV PRABHAT shiv.prabhat@rediffmail.com Mobile number: +919350085830 shiv.prabhat@gmail.com +919312420800 SUMMARY: I have more than 2 years of experience in IT Domain which includes installing, configuring and administrating Windows OS (win 2000, XP 2k3) and software, applications (Lotus Notes, SAP and Oracle) and Hardware troubleshooting (Installation, Assembling), Laptop related troubleshooting and LAN troubleshooting. CAREER OBJECTIVE: I would like to take up a challenging career in the field of IT and wish to work in an environment which explores current technologies and will utilize, challenge and advance my talents to best potential. EDUCATION: • 10th Passed with First Class • 10+2 Passed With First Class • Completed three year Diploma Engineering in Electronics & Communication Engineering From Board of Technical Examination Karnataka with First Class TECHNICAL CERTIFICATION: • Certification in Microsoft Certified Professional (MCP) • Pursuing in Microsoft Certified System Engineer (MCSE) Technical Skills: Operating Systems: Windows 2003 Server, Windows 2000 professional, Windows XP. Mailing: Lotus Notes 6.0, 6.5 & 7.0. Other Software: SAP, Oracle 9i, Arber, Ms-Office, Ms-Project Anti-virus Software’s: McAfee 8.0 & 8.5 Work Experience: More than 1 Year 11 months  Project: 1. Hero-Honda Motors Ltd. • Working as FMS Engineer at PCS Technology Ltd. from the 26th July 2007 to till the date  Role: Desktop Support Engineer.  Key Responsibilities:  Installation and troubleshooting of Operating System.  Installation, Configuring, troubleshooting and maintaining of e-mail accounts (Lotus Notes 6.0, 6.5 & 7.0).  Installation, configuration and Troubleshooting of SAP client and supporting user.  Handling the Daily Technical calls from users and giving proper solution. Create Daily Call Report on day basis call.  Creation/Deletion/Modification of user Accounts/groups/organizational units in active directory and implementing policies on them.  Manage and configuration of DHCP & DNS.  Monitoring of LAN and Leased line through multiping tools.  Scheduled checkup of McAfee antivirus and updates latest antivirus patch.  Updating of operating system and other software.  Remotely providing application support & PC problem by net meeting & pcanywhere software at area offices.  Try to resolve the Daily calls on daily basis and escalates the calls as per Escalation Matrix.  Continuously follow up the vendors and Top level management for resolving the calls.  Installation and Troubleshooting of Network Printers. .  Installation of wireless Data card.  Daily and monthly reporting to IT Manager regarding all activity of Zonal Office & all Area offices. SAP R/3 Related Activities: • Support users for Inbound (Receiving) and Outbound (Dispatches) process (FMCG). • Support to user for whole Inbound (Receiving) and Outbound (Dispatches) process for f&V. • Installation and configuration of SAP client in PC and in symbol PDA. Help users to troubleshoot any problem in SAP.  Project: 2. Bharti Airtel Ltd. • Worked as FMS Engineer at PCS Technology Ltd. from the 8th January 2007 to 24th July 2007.  Role: Desktop Support Engineer.  Key Responsibilities:  Installation and troubleshooting of Operating System.  Installation, Configuring, troubleshooting & maintaining of e-mail accounts (Lotus Notes 6.0 & 6.5).  Installation & maintaining of IBM, HP & others Laptop/PCs and attending day-to-day user's problem calls.  Assembling of new PCs and Configuration & installation internal and external modems and LAN cards for Internet.  Updating of operating system and other software.  Assembling, all types of Hardware Devices.  OS Hardening & Basic hygiene for Desktop & Laptop.  Remotely providing application support & PC problem by net meeting.  Various types of Driver Installation like Printer, Audio Driver, Display Driver, USB device etc.  Responsible for Maintaining and Providing 100% Desktop & Laptop Maintenance & managing. STRENGTHS:  Hard working and Quick Learning,  Communication skills  Excellent Analytical & Problem solving skills PERSONAL PROFILE: Father’s Name : G.P.Singh Date of Birth : 25th May 1984 Gender : Male Marital Status : Single Nationality : Indian Languages Known : English, Hindi Contact No : 09350085830 Date: Place: New Delhi (SHIV PRABHAT)

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