LoisBinder

From: Lois Binder is seeking an IT project coordinator job
Remote Name: 71.96.68.143
Date: Tuesday, March 17, 2009
Time: 05:38 PM

Resume

CANDIDATE PROFILE A detail oriented, highly productive team player with organizational, planning, problem solving, project administration / coordination, process development, communication and interpersonal skills. Possesses the ability to plan, implement and manage multiple tasks simultaneously. Adept at working with all levels of team members. Characterized as energetic, creative and action oriented with a commitment to excellence and customer service that meets or exceeds goals and expectations. AREAS OF PROFICIENCY Organizing Project Administration and Coordination Meeting Coordination and Facilitation Process Development Planning Problem Solving Written and Verbal Communications Report Preparation EXPERIENCE eGistics 12/07 to 02/09 Project Coordinator Worked with software development team and clients to initiate, develop and conclude projects. Performed project planning and project management tasks. Scheduled and attended requirements gathering sessions, design meetings and other project related meetings. Updated and distributed weekly project status reports. * Created and maintained shared repository to store process methodology and templates, project documentation by client, and reports. * Created defect tracking database, with customizable data and reporting capabilities based on client needs. * Created and updated resource projection and utilization reports. * Established and closed projects in time reporting system. * Conducted quality assurance testing for workflow application. * Researched and resolved client questions and issues related to workflow application. * Created user how to training materials for workflow application. MCG 07/07 to 12/07 Project Administrator/Coordinator Served as liaison between software development team and project manager supporting the iLiNK project for Neiman Marcus account. Performed project planning and project management tasks. * Managed and maintained action items and issues log. * Implemented process of assigning action items and issues immediately instead of weekly resulting in quicker turnaround time. *Scheduled requirements gathering sessions, design sessions and other project related meetings. *Attended meetings, documented the project and maintained project books. *Coordinated and tracked project timelines. *Reported project status. Computer Sciences Corporation 05/00 to 03/07 Business Analyst Leader Performed complex analyses of business goals, objectives and needs of the general business environment to align information technology solutions with business initiatives. Served as a subject matter expert and the liaison between technical and non-technical team members. Initial point of contact for all enhancement service requests for service delivery supporting AT&T account. Managed the work intake process and ensured that all commitments were met including time and cost estimates, system proposals, concept solutions and tracking and recording all related data. *Significant contributor to the account achieving responsiveness service level agreement for time and cost estimates. Service level agreements were green resulting in no penalties being incurred. *Identified and documented requirements, including reporting, for custom web-based enhancement and maintenance service request tracking tools. *Created and maintained user guide for enhancement service request tracking tool. *Performance evaluations were always outstanding or exceeds expectations in areas of quality of work output, timeliness of delivery, quantity of work output, use of resources and work habits. *Initiated and / or implemented needed process changes for work intake. AT&T 04/83 to 04/00 Assistant Staff Manager, Resource Management Administered staffing of new software development projects for consumer billing system. Served as meeting facilitator. *Documented resource management process flow. *Recognized as one of top meeting facilitators within organization because of ability to provide structure, stability and unbiased direction to forums and meetings which contributed significantly to their success. *Participated on team which defined entrance criteria for software development projects. *Maintained database to work staffing issues, forecast staffing needs and manage priorities. *Developed automated tool to produce project status reports which eliminated manual preparation and resulted in time and cost savings. Assistant Staff Manager, Timetrax/Resource Management Served as primary support for time reporting system help desk. Instituted consolidated project status reporting within organization. Administered and facilitated weekly meeting to identify resource needs. *Responded to user inquiries, problems and suggestions related to time reporting system. *Maintained user and system requirements documentation for time reporting system. *Created and produced weekly project status reports used by upper level management. *Identified and implemented method of producing weekly project status reports resulting in 50% time and cost savings. *Assisted with defining structure and purpose of weekly meeting to identify high level business functions impacted by each project and the type and number of resources needed to begin design for each. Facilitated meeting and published minutes. Assistant Staff Manager, Enterprise Integration Administered and facilitated communication forum which reviewed all new software development projects to identify design issues and potential synergies between projects. Assisted with development of project management infrastructure for directorate. *Improved processes/procedures related to communication forum via surveys, group discussion and one-on-one discussion. *Participated on and led various teams focused on continual improvement of software development process. *Helped define project management process, procedures, methods and tools. *Developed training materials and course evaluation for project management jump-start training. *Delivered project management jump-start training. Associate Manager, Resource Management Helped define, develop and manage resource management function within division. Assisted with implementation of new software development process. *Documented resource management process. *Participated on and led various teams which identified, recommended, prioritized, implemented, monitored and measured process changes. *Developed staffing tool that matched appropriately skilled and available resources to available jobs. *Created and maintained database to track contractor evaluations. Associate Manager, Change Control Administered change control and project management processes for residential billing system. *Developed procedures related to and managed activities of design team responsible for reviewing software enhancements and determining impacts to system. Consolidated identified impacts to determine work effort. *Participated on team that reduced change request turnaround time for project definition and greatly streamlined documentation process. *Represented organization on steering committee which improved impacting process for software enhancements. *Identified online needs, reports and developed requirements for change request tracking activities. TECHNICAL SKILLS Microsoft Word, Excel, PowerPoint, Access, Project, Outlook, Visio, Lotus Notes, PaintShop Pro EDUCATION McLennan Community College, AAS

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