Telecommunications Manager

From: Shawn Powers/ managing your teams
Remote Name: 98.219.110.214
Date: Thursday, April 16, 2009
Time: 10:01 AM

Resume

SHAWN POWERS 3854 Inagua Ave North Port, FL 34286 (941)685-3616 • kingpowers01@gmail.com ENGINEERING MANAGER Creative and versatile in devising, developing, implementing, and managing. Site Operations Supervisor with experience in network services, provisioning and maintenance processes. Working knowledge of network components including Central Offices, Headends, Nodes, routers, Multiplexers, bridges, switches and high speed data. Supervised, trained, motivated and mentored diverse, unionized work groups. Proven commitment to quality, customer service and on time delivery in a trained cost-constrained environment. Technical skills: • Windows XP/Vista • Fujitsu • FiOS • Microsoft Office • Multiplexers • MPEG2 Encoders • Planning • HDTV • Schematics/Drawings • TCP/IP • VOD • Bandwith Management PROFESSIONAL EXPERIENCE VERIZON (formerly GTE) Sarasota, FL • 1996 - 2008 Supervisor, Network Operations (2004 - 2008) Responsible for supervising 18 central office technicians. Analyzed and maintained Network traffic statistics. Developed work schedules, bids, and verified time sheets. Evaluated personnel on a regular basis and submitted awards. Worked with local union and upper management concerning issues and policies. Ensured that Network reliability is maintained as well as improved to meet company objectives. Key Contributions: • Increased productivity 33% in first 3 years; achieved 99% of productivity objectives. • Monitored and improved safety of work group, resulting in 4 years with 0 safety incidents. • Improved quality 12% in first year; consistently met or exceeded all quality objectives. • Reduced turnover 5% in first 2 years through the introduction of monthly and motivational staff meetings. Central Office Technician (2000 - 2004) Guaranteed integrity of inside equipment and provided testing procedures for identifying faults in both inside and outside equipment. Maintained all CO’s(Headend), RSU’s, ORM’s, Nodes to ensure performance standards were met. Key Contributions: • Performed installation, rearrangement and removal of central office equipment which included switching, transmission, and data technologies. • Provided maintenance of over 100 telephone switches(Headend Equipment) in 5 counties. • Maintained a proficiency rating of 99%. S. POWERS (continued) Facility Maintenance Technician (1998 - 2000) Maintained cable facilities from the central office to the customer premise. Repaired, replaced any cabling issues. Responsible for setting up and adjusting cable television amplifiers. Key Contributions: • Maintained over 7,000 miles of coaxial and fiber plant that fed over 1 million customers. • Restored Service to over 1,500 customers after severe weather knocked down poles and power equipment. Installation Technician (1996 - 1998) Installation and maintenance of Cable Television at homes and businesses. Ran Cabling from telephone pole to customer premise. Responsible for set-up of cable set-top boxes. United States Air Force • (1986 - 1991) Non-Commissioned Officer in Charge • Held Operations duties of GTE GTD-5 and Siemens KNS 4100. • Troubleshot and developed training plans for telephone switch systems. • Designed an alternative method of relocating a 4-wire Wescom circuit that saved the Air Force over $10,000 in contract expenses. EDUCATION / PROFESSIONAL DEVELOPMENT / CERTIFICATIONS Associate of Science- Electronic Systems Technology, Community College of the Air Force, Baltimore, MD Company Sponsored Training Electromechanical Telephone Switching School, Siemens KNS-4100 School, GTE GTD-5 Maintenance Level 1, 2 and 3 - Attended Various Transport Schools Certifications offered by the National Cable Television Institute: Installer, Installer Technician, Service Technician, System Technician, Fiber Optics Technician, and Advanced Technician(Headend). SPECIAL SKILLS Extensive training through Verizon with Data Base Systems, ECENTER, Ethernet, Flashwave, Fujitsu FLM 150/600, LAN, Litespan, Lotus Notes, Network Interface, Peoplesoft, RF, Routers, Scientific Atlanta, SONET, Tellabs, Trouble-shooting. PROFESSIONAL ASSOCIATIONS/COMMUNITY ACTIVITIES Air Force Sergeants Association • American Legion • Ambassador for the Toys for Tots Run in Port Charlotte, FL • Harley Owners Group

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