James Koomson

From: James Koomson
Remote Name: 74.76.232.90
Date: Sunday, April 19, 2009
Time: 12:28 PM

Resume

JAMES KOOMSON 587 BROADWAY #D2 jkoomson1@gmail.com Moblie: 518-369-7083 ALBANY, NY 12204 Home: 518-326-5746 DEPT OF DEFENSE TOP SECRET CLEARANCE Objective I am seeking a challenging technical position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base. I am equally comfortable and qualified for either a Network Engineering, Unix System Administration, or Security System Administrator position. Also, my IT security professional experience in information security, network design and support over the past 10 years makes me a good access for any company with IT security as their number one priority. Executive Summary • Government (Department of Defense) TOP Security Clearance (Expires February 26, 2011) • Ten years experience in Information Technology. During these periods I worked as a Systems Administrator, System Engineer and as an APS (Avaya Professional Services) Consultant for various types of companies ranging from Telecommunication, Systems Integration, and ecommerce. • Strong information security background includes network security assessment, security audit, firewalls, intrusion detection systems, antivirus programs, data back-up and disaster recovery. • Provided exceptional technical and analytical support to clients in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems. Recognized as the “go-to person”for immediate resolution to technical issues. • Self-directed, making major contributions to teams, and contributes significantly to client satisfaction with minimal direction and reviewed by senior management. • Worked extensively on troubleshooting, upgrades and deployment of different data platforms, operating systems and other application Integration. Advanced knowledge of operating data networking equipments and software including the following; Microsoft, Intel, Avaya, Cisco, Sun, Extreme and other Network products • Helped in the implementation and integration of new and legacy systems, trained other associate on new applications, and developed installation specification templates/Job Aides for supported products. • Certifications in Microsoft, Juniper, Extreme, Avaya, Sun and Cisco products lines. • Work directly with account teams, customers and business partners to develop resolutions to implementation concerns, QOS issues and to meet the overall project goals. • Flexible and cope with changing environment and short deadlines; have excellent communication and customer skills (both verbal and written) • Strong technical background with a solid history of delivering outstanding customer service. Genuine commitment to quality and customer satisfaction. • Familiar with the etiquette of working in an international and multicultural environment and am a team player. Professional Experience AVAYA, Inc. Albany NY, Data Implementation Engineer 2001- 3/30/2009 • 9 yrs experience in administering, designing, implementing and troubleshooting Avaya Converged VoIP products including Avaya Media Servers, Media Gateways, Intuity Audix ,IP telephony & IBM director Systems, which is part of the Hosted IP Telephony (HIPT) offer. • Conduct periodic security audits, utilizing vulnerability assessments, both internally and externally, and review all configurations for network equipment, servers and workstations. Specified and oversaw multiple Dell/EMC SANs running Windows 2000 clusters including clustered Exchange, SQL and file services. Help develop and enforced security assurance for end-users using current policy configuration, tools, skills and others intrusion detection and response tools • Design and implement fully redundant and secure web hosting environments, including web sites for high profile clients. Created IDS system to protect global hosting facility by actively blocking incoming attacks. • Provided Network Design and Implementation support for Security devices which included but not limited to Avaya Secure Access and Control (SAC) & Secure Gateway (VPN) for both domestic and international customers. • Subject Matter Expect for Remote Network and Implementation Services (RNIS) dedicated to the Session Initiation Protocol (SIP)/Converged Communication Server (CCS) product line for Supporting the Avaya Converged Communication Manager for IP telephony and other SIP based Applications. • Managed Intel platforms (Windows servers & workstations), Network Switches, Routers, Remote Access and other Network related Support and system applications • Provided technical training and supported associates, as well as developing installation and implementation specification templates/Job Aids and other documentation for new products introductions. System Engineer VPNet Technologies Troy, NY 04/00 -04/2001 • Unix, NT and Clarify Database Administration • Designed implemented and administered Systems Security Practices, utilizing Cisco's PIX systems • Redesigned corporate IT systems, policies and procedures using Proxy, DHCP, DNS, WINS, Windows & Exchange 2000 servers • Assisted in resolving problems communicated either over the telephone, e-mail, extranet and web. Worked with the other backbone Engineers to identify recurring and common problems and contribute to the developments/solutions which reduce them. • Supported tactical and strategic goals of the IT Department and internal customers. Defining short and intermediate-term solutions by prioritizing key tasks. Resolving systems issues and recommending system and process improvements. • Provides guidance, technical support and product assistance to clients. Analyzes, reviews and completes Advanced Helpdesk trouble tickets and change orders to meet the NOC’s needs with 97% of assigned trouble tickets being closed within 24 hours. MIS NT & UNIX Systems Administrator UNIFIED Technologies, Inc. Troy, NY 02/98 - 4/2000 • Did all Day to Day Systems Administration of both Windows NT/2000 & Sun Solaris Servers • Managed IT infrastructure including E-mail (Sendmail), Help Desk, Internet Access, & File Sharing Using Proxy, DHCP, DNS, WINS Servers, Windows NT/2000, Solaris 5.6, 7 & 8 • Implemented and administered Firewalls using Checkpoint's Firewall 1 • Supported all remote computers and Palmtop devices running Palm OS as well as Windows CE • Supported all corporate paging systems including 2 way Data Pagers (Blackberry type devices) • Project Managed NT to Windows 2000 Migration as well as CRM/ERP Systems Implementation TECHNICAL KNOWLEDGE / SKILL AREAS • Multiprotocol, Converged Network, TCP, IP, PPP, ATM, Frame Relay, Avaya, Cisco, Extreme Networks, QoS, Voice Over IP ( VoIP ), Network Design, Configuration, Implementation, Upgrade, Patch, Troubleshooting, Routers, Layer 2 and Layer 3 Switching, Communication Manager, Media Server, SIP, Network Security, Red Hat Linux, Microsoft Windows Operating System, Microsoft Server, Network Management, Manage Network, Firewall, Technical documentation creation, Establish Baseline, VPN, Government, Top Secret, Vendor Selection, Bid Proposal, Messaging, Protocol Analyzer, Optimization, Circuit Design. Data & Voice Equipment Experience • Unix, Linux , Intel (Windows based)Platforms • Switches and Routers (Extreme, Juniper & Cisco) • Avaya Cajuns, Media Gateway, Media Servers and other Multilayer Switches • Avaya Secure Access Gateway (SAC) – SSG & SAC LITE & VPN • Avaya Voice Servers – S8XXX series, Voice Portal, AES, Modular Messaging, G860 series, other Avaya Legacy devices – CMS, Intuity Audix, IR servers • Data backup systems – VERITAS Netbackup & Backup Exec. • Oracle, Clarify, SQL, Maestro, LDAP Databases Education, Certification, Memberships • University of Science & Technology BS Environmental Science • Xincon Technology Institute (New York) Sun Solaris Administration • Hudson Valley Community College Associate in Arts • University at Albany Database Management Systems • James Henry Center For Executive Devt.(MI) Extreme Network Specialist (ENS) Training • College of St. Rose (Albany NY) MS Computer Information Systems (Ongoing) • Certifications: o Juniper Network Certified Internet Specialist o Avaya Certified Network Associate o Extreme Network Associate (ENA) o SUN Certified System Administrator for Solaris o Cisco Certified Network Associate (CCNA) o Cisco Certified Design Associate (CCDA) o Nortel Network Certified Administrator for Clarify eFront office o Certified Information System Security Professional, CISSP (on the way) References • Jon Machak Manager Avaya Professional Services (phone: 248-213-3788) • Kevin Liberty Manager – VPNet Inc. (phone: 518-447-6950) • Steve Harty Manager Avaya Software Specialist – (phone: 952-703-2762) • Steve Cowles Avaya RNIS Manager – (phone: 727-217-1300)

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