Quality Assurance - QA

From: Alan Becker Quality Assurance
Date: Wednesday, December 01, 2004
Time: 10:46 PM

Resume

Personal Resume of ALAN BECKER (781) 641-1136 (617) 429-2390 (Cell Phone) mailto:qualitya@pobox.com SUMMARY: A quality assurance engineer with over ten years experience implementing and improving the quality validation process of software, hardware, web, and client-server projects. KEYWORDS: Quality Assurance Engineer, Senior Quality Engineer, Software Quality Assurance Engineer, Software Test Engineer, Software Validation Engineer, Quality Assurance Analyst, Usability Engineer, Quality Control, Technical Support, SQA, QA, QC, MCSE, MCSA SKILLS INCLUDE: * Software and Hardware Quality Assurance * Windows and Macintosh Technical Support * Writing Manual and Automated Tests * Creating Beta, Regression Tests * Testing software developed by outside vendors * Client/Server Testing * Testing Web Applications * Reviewing Documentation, On-Line Help * Product Reliability Testing * Usability Testing * User Interface Design * ISO 9001 * Total Quality Management * Writing FDA Validation Documentation * Creating Quality Control Procedures * Medical Background - Licensed Nurse Platforms: PC, Macintosh, UNIX Operating Systems: Windows (XP, 98, 2000, NT), Mac OSX EXPERIENCE: ANALOGIC Peabody, MA Senior Quality Assurance Engineer 2004 Writing test validation protocols and testing an embedded system cardiac output patient-monitoring device according to FDA and client specification. (Contract Position) Accomplishments included: * Testing included both hardware and software using laboratory equipment and test harness to simulate actual real-time use. * Existing test protocols were evaluated and rewritten to meet functional specifications and FDA/GMP requirements. * Analyzed and reproduced customer issues for entry into bug database. SOLILOQUY LEARNING Needham, MA Senior Quality Assurance Engineer 2003 Independent testing of innovative speech recognition software for multiple educational projects. Testing included installation and integration of program parts for cross platform OEM releases. Each OEM release had a different user interface and feature set. (Contract Position) Accomplishments included: * Performed cross platform compatibility testing on Macintosh OSX/OS9 and Windows platforms. * Instituted performance standards to verify that responsiveness was acceptable across builds, operating system releases and computer speeds * Worked to resolve user interface and usability issues, while maintaining platform standards. * Preparing and verifying release disk masters for cross platform use. POLAROID Wayland, MA Senior Software Quality Engineer 2000 - 2001 Interfacing with multiple independent software, hardware, driver and firmware vendors, to improve the quality of software and cameras releases. Accomplishments included: * Tested and tracked multiple product releases concurrently to decrease development time. * Implemented ghosting test environments to duplicate actual customer product configurations. * Sent product issues analysis reports to team members and outside vendors to improve project communication and decrease the number of development builds. * Participated in user interface design of software, and cameras to improve product usability. * Tested website application integration to enhance reliability and ease of use. * Initiated meetings with customer support and documentation to improve product quality. HUMMINGBIRD / PC DOCS Burlington, MA Software Quality Assurance Engineer 1998 - 1999 Worked independently with an outside vendor, who was developing an integrated part of the client/server program. Application interfaced between MS SQL, Oracle and Sybase databases and Internet mail servers, to route documents and send email notifications. Accomplishments included: * Setting up test environments, writing detailed test plans, entering and tracking issues. * Tracking build releases, scheduling bug fixes, and integrating the product into the build. * Communicated release status with QA, development, support, and external software vendors to reduce development time. * Instituted Y2K tests to verify future product usability and reliability. COMVERSE NETWORK SYSTEMS / BOSTON TECHNOLOGY Wakefield, MA Software Quality Assurance Engineer 1997 - 1998 Actively involved in all phases of project planning, development and testing, from initial concept through system test phase and customer acceptance tests. Performed tests for various projects involving data, voice and fax storage systems, built for large telecommunications companies. Accomplishments included: * Developed test plans using ISO 9001 standards to improve code coverage. * Updating and exporting test plans from the UNIX platform to MS Word to integrate older plans with newer ones. * Verified platform functionality of code rewritten from UNIX to Windows NT. SHIVA Bedford, MA Software Quality Assurance Engineer 1995 - 1996 Tested several networking applications, including Network Manager, Dial-In, Dial-Out and LAN-To-LAN software under a variety of operating systems and network protocols. (Contract Position) Accomplishments included: * Verified OEM products for content and versioning requirements. * Tested compatibility of older OEM hardware with newer software releases. * Setup and tested remote login security using several security server protocols. * Checked the extensive on-line help for content and consistency. FIDELITY INVESTMENTS Boston, MA Software Quality Assurance Engineer 1995 Led the testing effort for an Information Management Tool. Program consisted of remote transmission and retrieval of documents, and reformatting downloaded financial data. Also tested several associated scanning and printing applications. (Contract Position) Accomplishments included: * Test plan development and software problem tracking. * Comprehensive testing of all programs and network connections. * Involvement in user interface design for non-computer users. * Data analysis, with assistance of business analysts. EASTMAN KODAK Billerica, MA Quality Assurance Project Leader 1994 - 1995 Managed a software quality team for a Digital Enhancement Station project that consisted of a high-end print scanner, an enhanced computer and a raster type printer. Accomplishments included: * Responsible for overall product quality - software and hardware, and for interfacing with off-site development teams. * Software Application testing, consisting of photograph enhancement features such as color correction, contrast changes, defect removal and red-eye elimination. * Performed print quality testing using Raster, and Postscript printing modes. * Attended a course on using QA Partner to automate testing. GENETICS INSTITUTE Andover, MA Documentation Writer 1994 Interfaced with several engineering groups to write regulatory submission documents to FDA and other governmental specifications. (Contract Position) Accomplishments included: * Documentation covered both the hardware and software controls of the projects. * Completed detailed testing plans, and made suggestions that led to better FDA compliance. * Verified test documentation by on-site testing. HEALTH PAYMENT REVIEW Boston, MA Software Quality Assurance Analyst 1993 - 1994 Analyzed software quality on database, statistical analysis and reporting products for a medical cost containment software company. Accomplishments included: * Designed and implemented test plans from functional specifications. * Maintained product user-interface consistency to platform standards. * Built and tested Beta and FCS product releases. * Used medical background to validate products to both AMA and government standards. COLORAGE Billerica, MA Quality Assurance Project Leader 1993 Co-managed a project that consisted of a high-end color copier print server with multiplatform support over various networks and a Macintosh reporting client. Accomplishments included: * Testing of network-based print services using a variety of protocols. * Producing test documents to verify correct color output and benchmarks using PageMaker, FreeHand, Illustrator, PhotoShop, and Quark Express. * Preparing and verifying release disk masters. BBN SOFTWARE PRODUCTS Cambridge, MA Senior Product Validation Engineer 1991 - 1992 Led product validation effort for a Macintosh and Microsoft Windows graphics application that had communication links to databases on workstations and mainframe computers. Provided Macintosh and PC internal support, which included solving software and network problems. * Conducted extensive network testing of a software client to a variety of mainframe hosts. * Designed and administered a software problem reporting and tracking system. * Setup and maintained network backups of desktop computers for the corporate division. * Assisted with design of user interface for intuitiveness and ease of use. * Provided technical support for Beta and FCS customers. LOTUS DEVELOPMENT CORPORATION Cambridge, MA Software Quality Assurance Engineer 1990 Yearlong position to write test scripts and test a presentation program running under OS/2, which provided active links to spreadsheets and graphs. (Contract Position) * Suggested user interface and design changes for increased functionality. * Implemented regression and benchmark tests. * Reviewed user documentation for completeness and technical accuracy. * Participated in Beta and FCS readiness reviews. EDUCATION: Currently enrolled part time in the New Horizons Microsoft Certified System Engineer Program (MCSE) Computer Science, Potsdam State College, Potsdam, NY, 1982-1984 A.S., Nursing, Canton Agricultural and Technical College, Canton, NY, 1982 PROFESSIONAL AFFILIATIONS: Boston Software Process Improvement Network (SPIN) American Society for Quality (ASQ) - Software Quality Group Special Interest Group on Computer Human Interaction (ACM-SIGCHI) Windows Technical Forum Boston Macintosh Users Group (BMAC) Boston Linux & Unix Group (BLU)

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