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From: Satya Swarup Mishra
Date: Tuesday, December 07, 2004
Time: 03:41 AM
CURRICULUM VITAE Satya Swarup Mishra 1st Floor, House No.-54 1st Main, Binny Mill Road Ganga Nagar Bangalore-32 Ph. 23548457 Mb. 9845165158 Satya_swarupm@hotmail.com Objective : To qualify for a challenging position in Software field where my qualification and ability can lead to personal as well as organisational advancement and growth. Work Experiance : Around 6 Years. Of work experience in diverse technologies. Excellent Team Management skill, Expertise in releasing product modules with low bugs, high quality and with good performance. Expertise in Designing, Developing, Testing and Implementing CRM/CSM product with complete understanding of CRM market needs, CRM features, customer needs etc. Currently, Handling two separate modules of Talisma Chat and Talisma CTI and leading a team of seven Engineers. 1) Working as Principal Software Engineer(Development Lead) with Talisma Corporation (Aditi Technologies), Bangalore in the field of developing TALISMA(CRM) since July 2000 till date. 2) Worked as a Senior Software Engineer/Software Engineer at Net Point Ltd., Bangalore from June-99 to June-2000. 3) Worked for five months as a Trainee Engineer at CMC, Calcutta & Tata S.I. Ltd. BRAINBENCH CERTIFIED PROFESSIONAL(ASP, JAVASCRIPT, VBSCRIPT) Projects Handled : Currently handling the Design, coding and testing of Talisma Web Client(Chat/Layout Manager) and TCO(Total Cost Of Ownership). Part of the main design team for Talisma CRM Web-client. Handling the resposibility of releasing the stabilized Talisma Chat Client(web) in time and heading the responsibility of the release of Talisma CRM TCO release. Heading a group of seven people now and directly reporting to the Project Manager. Talisma Web Client has a super architectural web-design with self made javascript components working as web-parts which in turn talk to the XML Server/Application Server to communicate to the database supporting both synchronous and asynchronous communication and making the communication more faster. Future responsibilities include Talisma-NetAgent(eAssist) archtectural design for integration. TALISMA CHAT(Reconnect after Reboot Module) : Duration : Continuing. Environment : VC++, MFC, API(COM), SQL Server, ASP, JavaScript, VBScript, HTML, ISAPI, Web Forms. Client : Product(TALISMA). Description : On a typical technical support environment, A CSR might ask a visitor to reboot his system as part of technical trouble-shooting and technical solution. So, the visitor has to close the start session and reboot his machine. Once he reboots, he should get connected to the same CSR with details of same conversation. This feature helps the visitor to re-connect to the same CSR with whom he was engaged for chat. TALISMA PHONEDESK : Duration : Continuing. Environment : VC++, MFC, COM/DCOM, SQL Server. Client : Product(TALISMA). Description : Attending multiple customers through phone has been an important thing for each contact center or call center. TALISMA PHONEDESK makes this work very easy. On installing this at any call center, the center representative can handle multiple calls simultaneously with the help of multiple sessions. He won’t have to manually search for a contact/account/interaction/order/opportunity to set for the call he received and add message to it. The call resolution happens automatically on receiving a call. A message is automatically created with each call and he has the facility to refer an web-page or Active-X control from the same desk. The state of each session is maintained while handling multiple sessions. 1). Biz-Admin Automation(TALISMA) : Duration : 9 Months. Client : Talisma Corporation. Environment : ASP, HTML, DHTML, SQL SERVER 7.0, VB-SCRIPT, JAVA-SCRIPT, VB, DOM Description : This project automates the Web-Administrator part of Talisma(e-CRM). By using this, the Business Administrator of Talisma won't have to administer the CRM package manually, rather once he starts the application, it will automatically invoke the Web-Admin part of Talisma and will go on creating Teams, Aliases, Roles, Users, Patterns, Properties, Media, Servers and Reports and will administer them too. This is a very unique application. 2). OCX Control Automation(Talisma) : Duration : 1 Month. Client : Talisma Corporation. Environment : SQL SERVER 7.0, VC++, MFC, VB, COM objects, ADO Description : This tool automates the testing of ActiveX controls exposed by Talisma. All the different combination of test cases are entered into the designed database and this application takes each and every test case from the database and runs that and the corresponding result is populated in the database. If the operation was a fail then, it enters the reason of the fail also in the database. 3). Backward Compatibility/SDK Automation(Talisma) : Duration : 2 Month. Client : Talisma Corporation. Environment : VC++, MFC, SQL SERVER 7.0, COM objects, ADO, ASP, HTML, DHTML Description : This tool automates the testing of Objects exposed by Talisma. All the different combination of test cases are entered into the designed database and this application takes each and every test case from the database and runs that and the corresponding result is populated in the database. If the operation was a fail then, it enters the reason of the fail also in the database. 4). AgniTrash -Bugdb Online : Duration : Two months Client : Talisma Corporation. Environment : WIN-NT,ASP, HTML, DHTML, SQL SERVER 7.0, MS-ACCESS, VB-SCRIPT, JAVA-SCRIPT Description : This is an online Bugdb for TALISMA Product. Our developers and testers sitting over different offices spread over different parts of world can file the bugs online and can also get the solution of the bugs online. A large database back up is needed for this product. Database replication is also a main feature of this product. It has the facility of Filtering, tracking. It also has the facility of accessing Windows-NT authentication login-name and password and allowing only authenticated users to use the software. 5). TALISMA (CRM) WEB PORTAL : Duration : Continuing. Environment : ASP, XML, XSL, SQL 2000, JavaScript/VBScript, C++. Client : Product(TALISMA). Description : By using this portal a user can create his own personalised dashboards with as many no. of web-parts as he wants. He can change the layouts of the dashboards too. He can view all his CRM related(interactions, contacts, accounts, opportunities, orders and personalized reports) too. 6). Net-HR : Duration : Two months Client : Rpt Global PVt. LTD. Environment : WIN-NT,Java(Servlet), HTML,MS-ACCESS, JAVA-SCRIPT. Description : This is an intranet software developed for Rpt Global and by using this software employees sitting over their chair can view all the HR rules of the company, they can ask their queries to the HR, they can apply for leave, they can view their increment point details and they can give their suggestions and complaints through secured password authentication etc. Using this software employees can also fill their attendance register which results in perfect time keeping of employees. 7). www.tanishqonline.com : Intranet For Titan Industries Ltd. Duration : Two months Client : TITAN INDUSTRIES LTD. Environment : WIN-NT,ASP, HTML, MS-ACCESS, VB-SCRIPT, JAVA-SCRIPT. Description : This URL brings the boutiques of Tanishq present all over world under one roof. Depending upon the login-id the boutiques are given different accesses and updation facility. The factory person has right to update master stock of watches. The commercial person has right to change gold price and update news. The administrative person has right of sole administration. This project has many more versatile functionalities. 8). www.serl.com : Url for South Eastern Roadways Ltd. Duration : Three months Client : SOUTH EASTERN ROADWAYS LTD. Environment : WIN-NT,ASP, HTML, SQL-SERVER, VB-SCRIPT, JAVA-SCRIPT Description : This URL gives a brief description of the company. The customers who have booked their consignments with this company, they can get the track and trace report of their consignments after entering the consignment number. The customers are given login-id and pass words. After successfully logging in they can get each and every report they like(e.g.-stock, delivery, transit, booking, total). This project has network/tariff and lorry rates facility also for demonstration. 9). Inter Process Communication & Synchronisation Duration : One month Client : C.M.C LTD, CALCUTTA Environment : UNIX, C. Description : The object of the project was to simulate continuous data generation from actual environment & to access generated data both synchronously and asynchronously using different Inter Process Communication(IPC) mechanisms like (SEMAPHORE, SHARED MEMORY, MESSAGE QUEUE, FIFO & SOCKET)The time taken to send fixed no. of bytes was noted for each of the above mechanism and their performance was compared. Software Skills : Operating System : Windows'95, SCO Unix , Win-NT, Dos, Win2K, Win2k3. Languages : C, C++, VC++(MFC, COM), VB, Assembly 85/86/386, Java, .NET, C#. E-com/Internet Tools & Securities : XML, XSL, DHTML, HTML, VBscript, Javascript, ASP, JDK, Cryptography, Encryption/Decryption, Ditital Dashboard Technology, ASP.NET. Web Servers : Java Web Server, IIS, MTS. Databases : MS-SQL Server(7.0/2k), Oracle, Developer-2000, Ms-Access. GUI : Developer/2000(Forms 4.5, Reports 2.5), Visual Basic6.0 Test Automation Tools : Rational Visual Test, Visual Basic, Winrunner. Educational Qualification : B. E. Computer Engg. : Passed from College of Engg. & Technology, NMU with Distinction. Diploma (Computer Sc. & Engg.) : Passed from B. O. S. E., Cuttack with 76% and was placed in Honors Division. High School : Passed from Jawahar Navodaya Vidyalaya, Hadgarh with 79% and was placed in First Class. PERSONAL DETAILS : Date of Birth : 07-07-1976 Passport No. : A4836416 (Valid upto 2008) (S. S. Mishra)
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© 2002-2008 IT-Careernet.com Reproduction, retrieval, copying or transmission of the content of this site is not permitted without the publisher's prior consent. Last changed: 08 Jan 2009 Home SiteMap Terms & Privacy |
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