Seraphim7 IT Professional

From: Earl Mayfield IT, Unix, HelpDesk, Operations
Date: Tuesday, January 18, 2005
Time: 03:20 PM

Resume

EARL MAYFIELD Summary Helpdesk, PC Technician, Unix Operations, Customer Service Representative, Administrative Assistant, Desktop Support Technical Skills SOFT/HARDWARE Unix Servers, Clustering Software, Novell Clients, Win 95/98/2000/XP pro, NT, Office Suite, Anti-Virus, Firewalls, VPN, LAN/WAN, TCP/IP, HP printers and servers, GroupWise 5.5, Excel, Word, Scripting, KSH, CSH, Remedy Helpdesk Software, Dell/IBM pc’s, Intel print servers, Ping, Telnet. Experience 10/03 – Pres. CLIMBING TO SUCCESS DAYCARE, BRONX, NY Consultant / Helpdesk Responsibilities: · Set up business computer network for Director of company · Provide desktop support to for PC workstations, as well as maintain the office LAN · Responsible for supporting both hardware and software; installations, maintenance, troubleshooting, and technical support. · 12/99 – 10/03 KEANE, INC., SOFTWARE SOLUTIONS, MELVILLE, NY BRONX LEBANON HOSPITAL Help Desk Analyst and Unix Operations Responsibilities: · Approximately 50% phone and field support utilizing Remedy System for Helpdesk in a mixed Unix / Windows Environment with Groupwise 5.5 email system. · Resolved most issues via phone support, and escalated to desktop support when needed. · Technical skills involved installations, configurations, upgrade and support of printers. · Would also perform PC software / hardware installation, upgrades and Server maintenance. · Troubleshooting problems on LAN/WAN when necessary and installing Novell Clients. · Monitoring system logs and alerts as well as preparing with Manager shift reports to be distributed to department staff. · Also performed duties as shift operator with primary responsibility of monitoring real-time, Production environment. · Responsible for training of new operators, monitoring, and generating reports for various departments within the hospital. · Backing up daily system Billing and Materials Management production data to tape. Administrative Assistant 5/95 – 9/98 Responsibilities: (promoted to this position) · Primary contact for customer issues. Resolved customer’s inquiries concerning merchandise, service, billing and credit rating. Examine pertinent information to determine accuracy of customer’s complaints and responsibility for errors. · Provided administrative and phone support for various senior executives. Organize project documents and files, handled written and telephone correspondence, arrange travel itineraries, maintained schedules and assist with proposal preparations. · Created procedures for the efficient running of office and requested upgrades of computer software as needed. NYC PARKS DEPARTMENT, MANHATTAN, NY Help Desk Analyst Responsibilities: · Phone support for software / hardware related issues. · Responsible for phone resolution and/or escalation to desktop support when necessary. · Responsible for purchasing software from vendors for clients. 6/88 – 2/95 BONWIT TELLER CLOTHIERS, MANHATTAN, NY Computer System Operator Responsibilities: · Maintained and monitored Wang VS 300 computer system. · Ran jobs for various departments such as Sales, Accounting and Payroll. · Handled all employees and management questions regarding problems with application usage, software, hardware and printers. · Ran special jobs for outside companies such as Citicorp and to remote sites in other states such as South Carolina using JES II commands. 9/82 – 4/88 NYC PUBLISHING CENTER, MANHATTAN, NY Administrative Support Responsibilities: · Worked as customer sales representative in the NYC Publishing Center, doing word processing for technical manuals sold. · Word Processor for the Green Book, City Charter, Electrical Code, and sold city memorabilia. Trained sales staff in use of new computerized software developed for center. · Maintained mailing list of over 500,000 names and took all customer inquiries regarding merchandise ordered or shipped and posted to Accounts Payable and Receivable. Education Xincon Computer Technology Institute A+ and Network + Certificates Royal Computer Institute Certificate 800 hrs. Computer Operations Bronx Community College, Business Mathematics

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